Office Policies

New Patients:

We welcome new patients for consultations.

You may contact us directly or through a referring physician. Please make sure to forward copies of your medical records from other physicians before your first appointment, which will be set for the earliest time and date possible.

New patients to our practice and patients following up from hospital can complete New Patient Paperwork prior to their appointment.

Please print the New Patient Packet supplied and bring the completed forms with you to our office. Please arrive approximately 15 minutes early to allow for parking and timely arrival.

Prior to your appointment:

On your first appointment and all future appointments, please bring a list of all medicines you are presently taking (include all herbal and over the counter medication), photo ID and your health insurance card(s) and method of payment for co-pays/deductibles.

Pharmacy:

Please call your pharmacy to see if the prescription has been filled prior to calling the office and call pharmacy directly for refills.

For refills:

The pharmacy will fax the request to our office and it will be reviewed immediately. We can not refill if you are not a current patient or have not come for follow up in more than one year. Prescriptions will not be filled on weekends/holidays or after 5:00pm Monday - Friday.

Referrals:

If a referral has been made to another physician and you do not hear from that physician's office within 2-3 days, please contact our office so that we may assist you in getting your appointment scheduled.

Laboratory Testing:

Often a physician will ask that you have "fasting" blood work performed. The definition of fasting is: nothing after midnight except water or medications. When the doctor orders blood work, please have it done no less than one week before your next scheduled appointment to ensure your lab results can be discussed with you when you come in.

After hours:

Bringing any concerns to our attention during office hours will ensure the problem is dealt with quicker and that a prompt follow-up visit is scheduled. For urgent medical matters, you should go to the Emergency Department.

Change of information:

If you have any changes to your patient information that we should be aware of, such as your name, address, phone number or insurance, please notify us as soon as possible. We do not want such changes to affect your medical care.

Out of network:

If your insurance plan is out of network, we will have to collect full payment at time of service. After the service we will send a claim to insurance and insurance will notify you how much of what you paid will be covered or not.